Customer Focus


Our Midwestern roots and work ethic has resulted in an unwavering focus on customer service in everything we do. It’s our passion – and it’s what differentiates us from our competition. Our integrity is our pledge to the customer and is highlighted in our tag line: driven to outperform™.  And, we not only say it, but we live it every day.

Personal Attention

Link® lives by the ethic that if you have a question or a problem, you should be able to talk with a real human instead of a machine. Our brand of customer service means you’ll never have to navigate through a frustrating answering system to get the help you need.

Response Times

Link’s commitment to higher manufacturing efficiency allows us to meet your production and inventory demands – on time. Customer Service means we pride ourselves in fulfilling customer orders with an industry leading on-time delivery rate that exceeds 99.5%.

Expert Staff

Link® has dedicated OEM, Aftermarket and Specialty Sales Personnel. We understand the challenges unique to each customer and are committed to quality and customer service before and after the sale.

Link’s greatest value was that they determined the root cause of the problem, and developed and supported the installation of the solution. Other suspension providers offered air suspensions or walking beam suspensions, but the combination of the two suspensions that Air Link® provides was what we needed.

J. Schafer

General Manager

Northwest Equipment

As a vendor, Link® rates a 10 out of 10. Their outstanding product quality and technical support offer the best value for our customers. The Link UltraRide® provides the superior ride and handling that our customers expect when ordering a Grech Motors Bus.

E. Grech

Owner

Grech Motors