Customer Focus


Our Midwestern roots and work ethic has resulted in an unwavering focus on customer service in everything we do. It’s our passion – and it’s what differentiates us from our competition. Our integrity is our pledge to the customer and is highlighted in our tag line: driven to outperform™.  And, we not only say it, but we live it every day.

Personal Attention

Link® lives by the ethic that if you have a question or a problem, you should be able to talk with a real human instead of a machine. Our brand of customer service means you’ll never have to navigate through a frustrating answering system to get the help you need.

Response Times

Link’s commitment to higher manufacturing efficiency allows us to meet your production and inventory demands – on time. Customer Service means we pride ourselves in fulfilling customer orders with an industry leading on-time delivery rate that exceeds 99.5%.

Expert Staff

Link® has dedicated OEM, Aftermarket and Specialty Sales Personnel. We understand the challenges unique to each customer and are committed to quality and customer service before and after the sale.

The Air Link® meets all our requirements for a suspension. We have realized significantly less long-term structural problems,and no jarring to the aerial equipment. The Air Link is rugged and dependable, increases tire life and is a fast installation.

D. Sutphen

President

Sutphen Corporation

I had a 20K Link axle that I put over 2 million miles on, and mine was the fourth truck! Now I have a 13.5K self-steer, and it steers great, even with up to 12,000 pounds on the axle. Since I remove my pusher in the off-season when my loads are lighter, the mounting brackets are a huge time-saver. I can remove the Link axle in under 25 minutes by myself – with no hoist.

J. Todd

Owner/Operator

Harrisburg, SD

Link’s greatest value was that they determined the root cause of the problem, and developed and supported the installation of the solution. Other suspension providers offered air suspensions or walking beam suspensions, but the combination of the two suspensions that Air Link® provides was what we needed.

J. Schafer

General Manager

Northwest Equipment

The key benefit of the Air Link® is that if you get into a situation where you have enough load on the air bag to flatten, you still have enough suspension in the walking beam. The walking beam still does the function of load equalization, and the air bag provides the cushion for a superior ride.

A. Haman

Project Engineer

Link-Belt Construction Equipment

Any anxiety I had in dealing with "another manufacturer" was washed away with my experience with Link®. I interact with upwards of 50 different specialized manufacturers, and Link Mfg. has the best customer service regardless of product. No emails needed, quick to the point calls with fast follow ups, technical advice that only comes from "the ground up” years of experience with the product. And best of all – Fixed right the first time.  I would also like to add that this UltraRide suspension was originally added at Wheeled Coach and now has 110,000 miles, 15,000 hours of use and there are no hard parts that are worn to the point of replacing. This is one solid suspension system.

P. Brucker

Fleet Services Manager

Grady Health System

As a vendor, Link® rates a 10 out of 10. Their outstanding product quality and technical support offer the best value for our customers. The Link UltraRide® provides the superior ride and handling that our customers expect when ordering a Grech Motors Bus.

E. Grech

Owner

Grech Motors

I appreciate the prompt and accurate service you provided with the parts needed to repair the coach. After many other calls to local vendors who are supposed to support the fleet of coaches, one call to you and the issue was solved. Hopefully you can continue to provide the high level of service you demonstrated with this order. There is no doubt that the need will arise in the future for additional suspension parts for our customers.

M. Bayne

Parts Clerk

MTR-Western