Customer Focus


Our Midwestern roots and work ethic has resulted in an unwavering focus on customer service in everything we do. It’s our passion – and it’s what differentiates us from our competition. Our integrity is our pledge to the customer and is highlighted in our tag line: driven to outperform™.  And, we not only say it, but we live it every day.

Personal Attention

Link® lives by the ethic that if you have a question or a problem, you should be able to talk with a real human instead of a machine. Our brand of customer service means you’ll never have to navigate through a frustrating answering system to get the help you need.

Response Times

Link’s commitment to higher manufacturing efficiency allows us to meet your production and inventory demands – on time. Customer Service means we pride ourselves in fulfilling customer orders with an industry leading on-time delivery rate that exceeds 99.5%.

Expert Staff

Link® has dedicated OEM, Aftermarket and Specialty Sales Personnel. We understand the challenges unique to each customer and are committed to quality and customer service before and after the sale.

Any anxiety I had in dealing with "another manufacturer" was washed away with my experience with Link®. I interact with upwards of 50 different specialized manufacturers, and Link Mfg. has the best customer service regardless of product. No emails needed, quick to the point calls with fast follow ups, technical advice that only comes from "the ground up” years of experience with the product. And best of all – Fixed right the first time.  I would also like to add that this UltraRide suspension was originally added at Wheeled Coach and now has 110,000 miles, 15,000 hours of use and there are no hard parts that are worn to the point of replacing. This is one solid suspension system.

P. Brucker

Fleet Services Manager

Grady Health System

The key benefit of the Air Link® is that if you get into a situation where you have enough load on the air bag to flatten, you still have enough suspension in the walking beam. The walking beam still does the function of load equalization, and the air bag provides the cushion for a superior ride.

A. Haman

Project Engineer

Link-Belt Construction Equipment