Link® Adds Customer Chat to Website


SIOUX CENTER, IA, March 6, 2015 —Link® Manufacturing, Ltd., the world leader in cab suspensions, today announced the addition of ChatLink™, a new chat feature to their website. The new offering allows visitors to the Link Manufacturing website to get immediate answers to any product question. By using a simple familiar interface, customers will now have greater flexibility in their communication choices. Additionally, the ChatLink™ feature allows visitors to send after hours questions directly to Link’s customer service team.

“Link has built its reputation on offering customer solutions that address specific, unique needs,” said Michael Hof, Director of Sales and Marketing at Link. “With the web as a key revenue and information driver, we want to be able to quickly answer customer questions before they have a chance to click away. It’s one more way we are striving to improve customer relationships.”

For 35 years, OE and aftermarket customers have relied on Link’s commitment to providing timely, cost-effective solutions. The new chat feature will supplement Link’s established customer-communication efforts. The ChatLink™ feature is live from 8:00am – 5:00pm Central time and will be administered by Link’s industry-best customer service representatives. Link customers can try out the new feature by visiting www.linkmfg.com.